Facebook, Instagram, Whatsapp and Facebook Messenger have all gone down in a major outage. Outage website Downdetector noted a spike in user reports relating to the services. The services all share common backend infrastructure.
Facebook users were greeted with this message when trying to access the site.
“We’re working to get things back to normal as quickly as possible, and we apologise for any inconvenience.”
On Twitter, Facebook policy communications director Andy Stone said the company was aware of the reported problems. They are “working to get things back to normal as quickly as possible”.
The New York Times reports Facebook has now sent a team to one of its California data centres to manually reset the servers.
Facebook is going through a major crisis after a whistleblower who exposed the company’s awareness of internal research into the negative effects of its products and decisions went public on 60 Minutes in the US on Sunday.
Frances Haugen was identified in the interview as the woman who anonymously filed complaints with federal law enforcement. The complaint alleges that the company’s own research shows how it magnifies hate and misinformation. It also leads to increased polarisation and that Instagram, specifically, can harm teenage girls’ mental health.