Computer Repairs and Upgrades Laptops and Notebooks Workstations and PC's Total IT Solution Providers Gold Coast, Australia

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Wizards@IT Service Level Agreement (SLA)

Wizards@IT have created a set of maintenance plans that suit many business sizes. We offer a guaranteed 4 hour response that will keep your business running smoothly.

Our well priced plans are sure to keep your business on top of your IT needs.
Before commencing a SLA with us we perform an IT audit of your company to see where your weaknesses are. We then formulate a plan of attack for all of these weaknesses so we can get your business back on track.

We offer standard amounts of time for our SLA's. Each month you will be allocated Maintenance time, Onsite time, and Remote time. Maintenance time is basic maintenance of your systems. This usually consists of standard software updates and running regular scans. We also check logs to see if there are any problems occurring.

Our remote service was proudly developed by our team. With just the simple download of a small file we can remotely access your machine to correct your problem, saving you a lot of time.

Our onsite time is very versatile. Usually it consists of installing new hardware/software and repairs.

For more information on our range of SLA's please feel free to contact us.

NO CALL OUT FEES     NO TRAVEL FEES     AFFORDABLE RATES